• Insurance Specialist

    Job ID 2018-2112
    Job Locations
    Regular Full-Time
  • Overview

    The Insurance Specialist will support all FirstKey Homes insurance programs with underwriting, coverage placement, claims administration and loss analysis. This role will interface with business partners across the organization as well as external entities such as insurance carriers and individuals effected by claims to convey important updates and follow-up on claims. The Insurance Specialist will assist in analyzing claims data and provide recommended solutions to mitigate organization risks.



    • Support all FirstKey Homes insurance programs, excluding medical insurance, with underwriting information and coverage placement, claims administration, loss forecasting and analysis to assist in loss reduction.
    • Allocate insurance premiums to affiliates and lines of business monthly.
    • Receive and review incident reports from the markets via direct via email or through an online portal.
    • Review first and third-party claims for irregularities, accuracy and completeness.
    • Review claims for eligibility, may include property, third party personal injury, workers compensation among others.
    • Create a filing system to track and maintain records such as insurance policies and claims. Generate reporting to update stakeholders regarding insurance matters.
    • Submit incident reports and pictures to insurance carrier in a timely manner.
    • Contact individuals about claims and coordinate the handling of benefits.
    • Correspond with customers, insurance carriers and service providers as necessary to resolve claims.
    • Assist in the administration of workers’ compensation and liability claims.
    • Create and maintain an insurance claims database. Analyze data and prepare reports for stakeholders as requested.
    • Create and track incident reports that involve damages under $25,000.
    • Update damaged property tracker for claims related to real property damage.
    • Analyze current risks and identify potential risks that affect the company. Recommend actions that will mitigate risks.
    • Assists in the implementation of health and safety measures across the organization.
    • Stay abreast of emerging insurance practices and trends. Evaluate and recommend practices that would enhance FirstKey Homes operations.
    • Complete special projects as assigned.
    • This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    • Primarily working indoors, office environment.
    • May sit for several hours at a time.
    • Prolonged exposure to computer screens.
    • Repetitive use of hands to operate computers, printers, and copiers.



    • Bachelor’s degree in Business, Finance or equivalent work experience and/or education
    • Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
    • Minimum 2-years’ experience working in an insurance or similar work experience
    • Experience communicating and presenting information to business partners, insurance carriers, service providers and individuals effected by insurance claims



    • Knowledge of insurance and securities terminology
    • Experience working in property management, real estate or similar industry
    • Experience working in a fast pace, high-growth company



    • Financial — Knowledge of income statements, balance sheets, analysis and reporting of financial data.
    • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.



    • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
    • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
    • Negotiation — Bringing others together and trying to reconcile differences.
    • Time Management — Managing one's own time and the time of others.
    • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
    • Coordination — Adjusting actions in relation to others' actions.
    • Speaking — Talking to others to convey information effectively.
    • Writing — Communicating effectively in writing as appropriate for the needs of the audience.



    • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
    • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
    • Integrity — Job requires being honest and ethical.
    • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
    • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
    • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

    FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.


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