• Regional Operations Manager

    Job ID 2018-2105
    Job Locations
    Property Operations
    Regular Full-Time
  • Overview

    The Regional Operations Manager is responsible for the daily oversight and coordination of Company operations in the assigned market including acquisitions, renovations, leasing, property management, financial performance and collections. The Regional Manager must facilitate strong working relationships with the local market staff, the national and corporate office staffs, and third-party vendors and leasing firms.


    • Directly responsible for achieving leasing and occupancy goals in assigned market. Specific leasing responsibilities
    will include daily interface with local leasing team to monitor available home inventory, home pricing, traffic, new
    leases and turnover
    • Assist in developing marketing programs for the local market to drive tenant retention and tenant relation
    programs and assist in setting rent prices for homes
    • Fiscal responsibilities encompass managing the collections process for accounts receivable, reviewing monthly
    maintenance expenses and taking appropriate steps to reduce maintenance costs, reviewing weekly, monthly, and
    quarterly financial reports and ensuring that all departments are inputting data into Yardi in a timely and accurate
    • Oversee management of local market staff. Provide training, coaching, and constructive feedback in compliance
    with Company policies to foster growth and increased productivity amongst employees
    • Assist in managing staffing requirements and recruiting efforts for local market in conjunction with Human
    Resources and third party recruiting firms
    • Oversee the maintenance and turnover of all properties, both rented and vacant. Ensure that properties are
    secured that that move in and move out procedures are being enforced
    • Manage Field Operations team, including Senior Field Manager (if applicable) to minimize property-level expenses
    • Investigate and resolve tenant complaints and enforce occupancy policies and procedures
    • Maintain monthly and quarterly goals provided by the leadership team
    • Implement and execute operating procedures consistent with the Company’s national policies and objectives to
    ensure compliance within local market

    • Ensure property files and records are maintained in accordance with Company standards and any relevant state-
    specific statutes

    • This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be
    assigned by the incumbent’s manager at any time based upon Company need

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Bachelor’s Degree
    • Real estate license required
    • Managing Broker License strongly preferred
    • 5-7 years of asset and operations management experience
    • Ability to read and produce reports using Excel and Yardi
    • General knowledge of budgeting and financial analysis
    • Above average ability to communicate with others, both verbally and in writing
    • Strong sense of urgency and ability to meet deadlines
    • Experience working in a cross-functional group, project management, and/or process improvement oriented role
    • Strong computer skills and expertise with Microsoft Excel and PowerPoint
    • Knowledge of Yardi or similar property management software is strongly desired


    • Primarily working within an indoors office environment
    • May sit for several hours at a time and climb up and down stairs multiple times each day
    • Prolonged exposure to computer screens
    • Must travel throughout applicable market using personal vehicle
    • Occasional hands-on work and training required



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