• Director of Project Management

    Job ID 2018-2076
    Job Locations
    Customer Care
    Regular Full-Time
  • Overview



    The DIrector of Project Management is part of the Transformation Office and will drive the initiation, planning, execution and closing of the top 100 companywide strategic initiatives in (potentially) all areas of the business, with primary focus on IT and F&A. The  Project Manager will work with leaders and project owners to ensure project goals are achieved given scope, quality, time and budget constraints. The DPM is responsible for tracking and reporting, including providing updates to C-level executives.



    • Identifying and capturing all initiatives under management by the Transformation Office.
    • Creating, sharing and implementing the project management process to be used by the Transformation Office to oversee and ensure completion of strategic initiatives. 
    • Meeting with project owners to assemble teams, assign roles and establish plans, schedules and budgets. 
    • Facilitating project team meetings to drive completion in accordance with plans. 
    • Preparing project summaries and roll up analysis for senior management briefings and board presentations. 
    • Updating work plans in real time and adding to cloud for full team usage and leader access. 
    • Driving deliverables and projects to completion by managing and overseeing and advising project team members; which may require strong leadership without direct authority at times. 
    • Collecting project data and evaluating performance compared to the plan, establishing corrective action for at-risk project elements, and updating tracking for full transparency. 
    • Establishing contingency plans, escalation protocols and executing them as required. 
    • Providing timely and accurate reporting to all stakeholders, including both regularly scheduled and ad hoc. 
    • This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Primarily working indoors, office environment.
    • May sit for several hours at a time.
    • Prolonged exposure to computer screens.
    • Repetitive use of hands to operate computers, printers, and copiers.



    • Bachelor’s degree, or equivalent work experience
    • Proven results driven leadership in change management
    • Experience leading people without direct authority, including senior-level staff
    • Experience working in a high growth environment
    • Experience managing a large number of projects simultaneously
    • At least 10 years of project management experience


    • PMP or similar project management certification
    • Experience leading projects in technology or property management industry
    • Professional project management consulting experience in a high growth client companies
    • Experience presenting to C-suite and Boards of Directors


    • Administration and Management— Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.


    • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
    • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. 
    • Time Management — Managing one's own time and the time of others. 
    • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job. 
    • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. 
    • Persuasion — Persuading others to change their minds or behavior. 
    • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.


    • Leadership— Job requires a willingness to lead, take charge, and offer opinions and direction.
    • Initiative— Job requires a willingness to take on responsibilities and challenges.
    • Persistence— Job requires persistence in the face of obstacles.
    • Achievement/Effort— Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
    • Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace


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