• Learning and Development Manager

    Job ID 2018-1864
    Job Locations
    Human Resources
    Regular Full-Time
  • Overview

    The Manager of Learning and Development will oversee the development and execution of FirstKey Homes training platform. They will collaborate with L&D staff, Human Resource Business Partners and business leaders to design and build departmental infrastructure based on current and future organizational goals.


    • Partnering with business leaders to conduct needs analysis and establish priorities for learning development.
    • Analyzing, designing, creating, and deploying appropriate learning solutions for corporate office and market operations staff.
    • Identifying best methodologies to deliver learning opportunities (instructor led, e-learning, webinar, etc) Coordinate with vendors or internal team members to provide learning opportunities.
    • Planning, creating, and producing training courses and associated materials in various topic areas such as:
    • job skills training, software training, soft skills training, new hire orientation and onboarding. • Managing logistics of all training sessions and materials.
    • Creating and conducting webinars.
    • Facilitating training to small groups for a duration ranging from 4 to 8 hours. May conduct multiple-day training depending on subject.
    • Leveraging the latest training solutions, technologies, and methodologies to enhance training deliverables and provide value to team members.
    • Utilizing a Learning Management System (LMS) to identify team members requiring training, provide completion credit following training, generate and distribute monthly reports to leadership and HRBPs.
    • Identifying opportunities proactively to provide education to team members in creative ways by searching for knowledge gaps and identifying methods to close such gaps.
    • Following up with team members to ensure knowledge retention and application


    • Primarily working indoors, office environment.
    • May sit for several hours at a time.
    • Prolonged exposure to computer screens.
    • Repetitive use of hands to operate computers, printers, and copiers.
    • Travel up to 50% of the time, approximately 2 weeks per month and multiple days at a time


    This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    • Bachelor’s degree in Business Administration, Learning and Development or equivalent work experience
    • Experience with training or end-user experience software specific to property management (Yardi, RealPage/OneSite, or similar programs)
    • Minimum 2 years’ experience in a learning and development role
    • Experience facilitating training to small groups
    • Experience creating professional training materials, course content and delivering solutions



    • Instructor-level experience with a Learning Management System to include: adding classes, providing completion credit, creating status reports
    • Experience working in property management, real estate or similar industry
    • Experience working in fast paced, high-growth environment



    • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
    • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.



    • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
    • Instructing — Teaching others how to do something.
    • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
    • Speaking — Talking to others to convey information effectively.
    • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
    • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
    • Time Management — Managing one's own time and the time of others.



    • Initiative — Job requires a willingness to take on responsibilities and challenges.
    • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
    • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
    • Persistence — Job requires persistence in the face of obstacles.
    • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
    • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done


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