• HOA Manager

    Job ID 2018-1808
    Job Locations
    US-GA-Atlanta
    Category
    Property Operations
    Type
    Regular Full-Time
  • Overview

    SUMMARY OF RESPONSIBILITIES

     

    The HOA Manager is primarily responsible for overseeing a national portfolio of Home Owner Associations (HOA) where FirstKey Homes tenants reside. This individual will direct a centralized team to ensure all HOA accounts are maintained, regulations are upheld and ensure best practice implementation.

    Responsibilities

    ESSENTIAL DUTIES

    • Serving as the liaison between FirstKey Homes and local Home Owner’s Associations.
    • Reviewing, documenting, and monitoring local HOA regulations.
    • Managing and ensuring timely processing of HOA payments stipulated in HOA agreements.
    • Preparing for increased seasonal workloads and working with local markets to ensure HOA amenities such as pools and club houses are maintained.
    • Assisting with tenant application process between FirstKey Homes and local HOA.
    • Investigating and resolving any violation’s that may occur regarding FirstKey Homes properties or tenants. May include traveling to local market to resolve.
    • Documenting, analyzing and reporting data to track payment of dues, violations, costs incurred and other relevant metrics. Use data to track year-over-year trends and to provide recommendations for process improvements.
    • Training, developing and managing direct reports to achieve property operation goals regarding HOA management. This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    WORKING CONDITIONS

    • Primarily working indoors, office environment.
    • May sit for several hours at a time.
    • Prolonged exposure to computer screens.
    • Repetitive use of hands to operate computers, printers, and copiers.

    Qualifications

    REQUIRED EDUCATION AND EXPERIENCE

    • High School Diploma or equivalent 
    • Minimum 3 years’ experience in HOA Management, Property Management or similar background
    • High proficiency with Microsoft Office (Primarily Excel and Outlook)

    PREFERRED EDUCATION AND EXPERIENCE

    • Experience with YARDI a plus
    • Experience supervising direct reports

    REQUIRED KNOWLEDGE

    • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    REQUIRED SKILLS

    • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
    • Negotiation — Bringing others together and trying to reconcile differences.
    • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • Time Management — Managing one's own time and the time of others.
    • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
    • Speaking — Talking to others to convey information effectively.
    • Writing — Communicating effectively in writing as appropriate for the needs of the audience.

    WORK STYLES & BEHAVIORS

    • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
    • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
    • Initiative — Job requires a willingness to take on responsibilities and challenges.
    • Persistence — Job requires persistence in the face of obstacles.
    • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
    • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

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