• Post Move Out Collection

    Job ID 2018-1736
    Job Locations
    Customer Service/Support
    Regular Full-Time
  • Overview


    The Customer Payments, Post-Move-Out Associate is responsible for performing rent collections activities to ensure that the company receives payments for outstanding rent balances and damages made to a property after a move-out has occurred. The Collections, Post-Move-Out Associate will monitor adherence to target collections goals on a monthly basis



    * The duties of a Customer Payments, Post-Move-Out Specialist include collections calls and/or correspondence in a fast-paced, goal-oriented collections department.

    * Provide customer service regarding collections issues, process payments.

    * Accountable for reducing net receivables for assigned accounts.

    * Collect balances in full for previous residents

    * Offer settlements, with supervisory approval

    * Track all payments processed

    * Collect on unpaid damages, past rent, legal fees, chargeback fees and utilities

    * Perform skip-tracing using free sites for new contact information

    * Handle many accounts and maintain target collection goals

    * Analyze delinquent accounts and communicate directly with tenants via phone, email, fax, mail, in person meetings or mail to ensure maximum collection of delinquent balances

    * Assist the Collections Manager in all day-to-day operational activities, including the recording of all rental payments, adjustment and creation of ledger reporting, bank deposit activities, and third-party collection efforts

    * Perform all duties with integrity and to respect the vital importance that collections plays within the company

    * Create a team atmosphere by interacting with other company teams and assisting those teams as needed to drive collections

    * Implement new collections policies and help to drive credit card, ACH, and retail payments

    * This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need



    * High School Diploma

    * 2-3 years of Collections experience

    * Must be extremely detail oriented and well organized

    * Strong sense of urgency and ability to meet deadlines is a must

    * Expert experience with Microsoft Excel and PowerPoint

    * Yardi experience a plus

    * Exceptional verbal and written communication skills


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