• Manager of Policy and Procedure Writing

    Job ID 2018-1630
    Job Locations
    Human Resources
    Regular Full-Time
  • Overview

    FirstKey Homes is an active investor and operator of single-family rental homes across the United States.  We’ve already invested over $1B in approximately 8,000 homes and we’re continuing to acquire more properties every month.  At FirstKey, we aim to be best-in-class within our industry by providing high quality homes coupled with an unmatched customer experience for our residents.  This role will provide the right candidate with an opportunity to grow with a dynamic company as we continue to increase our market size.




    The Manager for Policy and Procedure Writing is responsible for and participates in writing and maintaining policies and procedures in partnership with business leaders and managers as applicable to each business unit.



    • Interview subject matter experts, observes work processes, and communicate with business leaders and team members to research and analyze information required for the development or update of policy, procedure, and forms documentation.
    • Perform regulatory compliance/agency research and analyses, and write policy and procedure documentation, in accordance with business goals, regulatory compliance, and legal requirements.
    • Develop policy, procedure, and forms documentation, in accordance with Company documentation development standards.
    • Prepare packages, and present draft documentation to management, compliance/risk, subject matter experts, and appropriate lines of business for review and publication approval.
    • Secure, assemble, and archive accumulated documentation and approvals for regulatory compliance purposes.
    • Conduct and attend relevant meetings associated with job function and complete tasks correctly and on time.
    • Develop policy and procedure publication communications, including change summaries.
    • Assists the Compliance and Legal departments with documentation discovery research/delivery requests for internal audits, regulatory audits, and legal discovery purposes.
    • Perform all related policy and procedures publication functions, as required.
    • Perform all related department administrative functions, as required.
    • Maintain cohesive working relationships with all levels of management, frontline of business personnel, and team members to effectively interface on projects and deliverables.
    • Follow FKH’ policies and procedures and support core values, mission and vision statement.
    • This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.



    The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




    • Bachelor’s Degree or equivalent training and writing experience.
    • Minimum 2-5 years’ experience writing/formulating policy and procedure documentation.
    • Demonstrated experience in the development of policy, procedure, and forms documentation.
    • Demonstrated experience performing regulatory compliance research and analysis, using industry standard tools, and the ability to develop comprehensive policy and procedure documentation in accordance with regulatory and seller-servicer requirements.
    • Excellent writing, editing, proofreading, and process mapping skills, with knowledge of and experience in the application of policy and procedures standards and regulatory requirements.
    • Excellent written and verbal communication skills, with the ability to communicate and interact effectively with all levels of personnel.



    • Minimum 3-6 years’ experience in real estate industry a plus.



    • Ability to work indoors, in an office environment, regardless of whether cubicle, open office or private office.
    • May sit for several hours at a time.
    • Prolonged exposure to computer screens.
    • Repetitive use of hands to operate computers, printers, and copiers.
    • Subject to normal office noise levels.



    • MS Word, Excel, PowerPoint, Outlook, and other software applications, such as Visio and Adobe Acrobat Pro, used in performance of job duties.
    • Ability to perform multiple tasks and meet critical deadlines, while maintaining accuracy and quality.
    • Ability to compose materials such as detailed reports, work-related manuals, publications of large scope or impact, and create presentations associated with job duties.
    • Ability to understand complex problems, and to collaborate and explore alternative solutions.
    • Effective decision-making skills, sound judgement, and strong technical aptitude.
    • Strong organization and analytical skills, with strong attention to detail.
    • Ability to work in a fast-paced environment on large and small projects, with changing priorities.
    • Strong self-starter and self-motivator, with the ability to work autonomously.
    • Ability to work with general supervision, while performing job duties.
    • Ability to maintain strict confidentiality and discretion.
    • Service and team oriented.



    • Dependability — Being reliable, responsible, and dependable, and fulfilling obligations.
    • Integrity — Being honest and ethical.
    • Cooperation — Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
    • Adaptability/Flexibility — Being open to change (positive or negative) and to considerable variety in the workplace.
    • Ability to produce quality work in fast paced environment with high daily pressure to meet deadlines.
    • Ability to work non-standard work hours as needed or required to meet established deadlines.


    FirstKey Homes is an equal opportunity/affirmative action employer. M/F/D/V



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