FirstKey Homes is an active investor and operator of single-family rental homes across the United States. We’ve already invested nearly $1B in approximately 8,000 homes and we’re continuing to acquire more properties every month. At FirstKey, we aim to be best-in-class within our industry by providing high quality homes coupled with an unmatched customer experience for our residents. This role will provide the right candidate with an opportunity to grow with a dynamic company as we continue to increase our market size.
The Maintenance Manager is a member of the Property Management team and is responsible for the management and oversight of assigned Maintenance Technicians. The Maintenance Manager ensures that resident service requests are completed correctly and in a timely fashion. The Maintenance Manager is tasked with demonstrating and leading a team that provides exceptional customer service.
At least 7 years of experience with construction management, preferably in a residential property management or residential construction environment. • Previous experience in a supervisory or leadership role. • Proven effective Manager of people, ability to clearly communicate to team member the goals of the organization. • Ability to work flexible hours which may include weekends and evenings to meet resident needs. • Ability to manage a team towards long and short-term goals, ensuring the organization is successful in its endeavors. • Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA. • Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule. • Ability to effectively schedule and manage multiple contractors/crews at various locations within a given geographic area. • Knowledge of residential repairs and troubleshooting. • Strong customer service skills, must be able to put customers at ease. • Strong skills with MS office products including Excel. • SalesForce and/or Yardi experience strongly preferred. • Ability to work in a fast-paced environment.