FirstKey Homes is an active investor and operator of single-family rental homes across the United States. We’ve already invested nearly $1B in over 5,500 homes and we’re continuing to acquire more properties every month. At FirstKey, we aim to be best-in-class within our industry by providing high quality homes coupled with an unmatched customer experience for our residents. This role will provide the right candidate with an opportunity to grow with a dynamic company as we continue to increase our market size.
SUMMARY OF RESPONSIBILITIES The Assistant Manager is responsible for assisting the Regional Manager with the daily oversight and coordination of Company operations in the assigned market including acquisitions, renovations, leasing, property management, financial performance and collections. The Assistant Manager must facilitate strong working relationships with the local market staff, the national and corporate office staffs, and third party vendors and leasing firms.
Review all office related expenses for accuracy then present to Regional Manager for submission every Tuesday.
Scan and deposit all monies received in the local office on a daily basis
Attend court as the Company representative when needed Collect on all tenant maintenance- or utility-related chargebacks
Manage the renewal process in conjunction with the Corporate Renewal Team and provide weekly updates to the Regional Manager
Manage the renewal paperwork needed for all Section 8 or Housing-assisted residents
Work with the leasing agents to obtain a completed file with all application documents
Create a completed lease packet in compliance with Company standards for upcoming move in’s
Communicate the move-in process with new residents, while scheduling and confirming all upcoming move-ins
Upload all required documents into Yardi and send the completed files to the Corporate Office for review
Perform all additional functions regarding the move-in as per Yardi and accounting guidelines
Manage Section 8 move-ins to ensure that all necessary paperwork is submitted timely and that the home passes inspection
Ensure all utilities have been scheduled for connection in the future resident’s name before performing a move-in
Work directly with the Corporate Admin Team on all matters related to utilities. Accept all notice to vacate (NTV) statements from residents and processing the notice in Yardi in conjunction with Company guidelines
Schedule pre-move out inspections with residents on notice 7-21 days prior to move-out
Identify and communicate with residents that may withdraw their NTV while balancing the profitability of the business.
Discuss with the Regional Manager the NTV residents and how we can decrease the amount of move-outs, using Company-authorized incentives
Manage property transfers in accordance with Company guidelines
Work with the turnover representative within the maintenance department to process move-outs
Process all deposit accounting within 7 days of move-out
Process all incoming applications and requests for tenancy on applicants with a housing-assistance voucher
Schedule and coordinate all pre-move-in inspections with the Housing Authority and the local Field Management Team
Process, communicate, and upload into Yardi all documents pertaining to changes with HAP agreements
Manage Section 8 Collections. Identify all accounts that have payment discrepancies and work with the Housing Authority to resolve the issue so payment can be received
Any violations, lawsuits, or complaints would be managed by the Assistant Manager with input and final decision making lying with the Regional Manager Manage insurance-related issues with the Regional Manager in conjunction with the Maintenance and Leasing Teams (Vacant Ready Homes Only)
Assist Regional Manager with new employee selection. Ensure new employees receive training and are made aware of appropriate policies and procedures.
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s Degree preferred
5-7 years of asset and operations management experience
Ability to read and produce reports using Excel and Yardi
General knowledge of budgeting and financial analysis
Above average ability to communicate with others, both verbally and in writing
Strong sense of urgency and ability to meet deadlines
Experience working in a cross-functional group, project management, and/or process improvement
Strong computer skills and expertise with Microsoft Excel and PowerPoint
Knowledge of Yardi is required